KINDLE FIRE HD MIC WON'T WORK ON SKYPE! HELP!

Welcome to the Skype community. To get started please read our short welcome post. Thanks!
Showing results for 
Search instead for 
Do you mean 
Reply

KINDLE FIRE HD MIC WON'T WORK ON SKYPE! HELP!

I just purchased a Kindle Fire HD 8.9" and the first app I tried was Skype. The video quality was great and I heard the person on the other line fine, but they couldn't hear me at all. I've been on tech support with Amazon and they did everything they could to assist me (such as resetting my kindle, uninstalling and reinstalling skype, ect.) but every time I try my mic out "Echo123" can't hear me. Has anyone else had this problem? How do I tell if it's skype or my kindle? Do I need to return my kindle and get a new one? I'd appriciate any feedback!

skystarlite
Casual Tourist
Kudos: 0
Posts: 1
Registered: 07-12-2012
Message 1 of 11 (7,568 Views)

Re: KINDLE FIRE HD MIC WON'T WORK ON SKYPE! HELP!

Yes, we are having the same problem with the newly upgraded version 3 of Skype on our new kindle Fire HD.  Version 2 seemed to work fine.  It has to be a Skype problem with their new version but how does one contact them and tell them about it?

dalegearhart
Novel Tourist
Kudos: 2
Posts: 1
Registered: 13-12-2012
Message 2 of 11 (7,523 Views)

Re: KINDLE FIRE HD VIDEO DOESN'T WORK

HI, I just downloaded Skype on my Kindle Fire HD 8.9 and the audio worked fine (I would like to know where the mic is located on the Kindle though).  However, I didn't have video -- and didn't see the usual video option.

 

Can anyone help me with this?

GREENMUSIC
Novel Tourist
Kudos: 0
Posts: 1
Registered: 28-04-2013
Message 3 of 11 (6,011 Views)

Re: KINDLE FIRE HD MIC WON'T WORK ON SKYPE! HELP!

Same here I don't know why but my mic won't work on skype for my kindle fire hd and I can here them but they can't here me

 

Posted from Amazon KFTT
tigger3
Novel Tourist
Kudos: 0
Posts: 1
Registered: 05-06-2014
Message 4 of 11 (2,297 Views)

Re: KINDLE FIRE HD MIC WON'T WORK ON SKYPE! HELP!

kindle fire hd,they can here me but i can't hear them

rocky3199
Novel Tourist
Kudos: 0
Posts: 1
Registered: 18-08-2014
Message 5 of 11 (1,706 Views)

Re: KINDLE FIRE HD MIC WON'T WORK ON SKYPE! HELP!

I am having the same problem. What's the deal?

Posted from Amazon KFTHWI
Abbielane52
Novel Tourist
Kudos: 0
Posts: 1
Registered: 17-09-2014
Message 6 of 11 (1,424 Views)

Re: KINDLE FIRE HD MIC WON'T WORK ON SKYPE! HELP!


Abbielane52 wrote:

I am having the same problem. What's the deal?


I was having the same problem but it resolved when I installed  the most recent release.

Posted from Amazon KFTT
beachguru
Novel Tourist
Kudos: 0
Posts: 1
Registered: 02-11-2014
Message 7 of 11 (1,050 Views)

Re: KINDLE FIRE HD MIC WON'T WORK ON SKYPE! HELP!


skystarlite wrote:

I just purchased a Kindle Fire HD 8.9" and the first app I tried was Skype. The video quality was great and I heard the person on the other line fine, but they couldn't hear me at all. I've been on tech support with Amazon and they did everything they could to assist me (such as resetting my kindle, uninstalling and reinstalling skype, ect.) but every time I try my mic out "Echo123" can't hear me. Has anyone else had this problem? How do I tell if it's skype or my kindle? Do I need to return my kindle and get a new one? I'd appriciate any feedback!


Mine worked and then just stopped, don't know how to enable the Mic now, it was great on Skype, but how now Brown cow?

Posted from Amazon D01400
playarocadave
Casual Tourist
Kudos: 1
Posts: 1
Registered: 19-04-2013
Message 8 of 11 (685 Views)

Re: KINDLE FIRE HD MIC WON'T WORK ON SKYPE! HELP!

[ Edited ]

I am having a similiar problem.On my Kindle it appears to be only Skype is affected. I am able verify the micophone is working by making a short video recording and playing it back to see if the mike is working. 

 

The mike is not functioning with either the Echo Test or actual Skype calls. It must be associated with an update to either the Kindle software of Skype. It had been working correctly on this Kindle.

 

I have version 5.0.506.54266 currently installed. I am unsure of how to verify that is the latest available.

gett
Casual Adventurer
Kudos: 2
Posts: 7
Registered: 13-03-2012
Message 9 of 11 (297 Views)

Re: KINDLE FIRE HD MIC WON'T WORK ON SKYPE! HELP!

The issue is now solved. After being bounced back and forth between Skype and Kindle customer support, each pointing the finger at the other, i finally managed to et the support of a senior Kindle Customer Service Rep. He had me try several things, none of which worked. It finally came down to a recommendation to reset the Kindle to factory condition. Since my Kindle is routinely backuped, this is a relatively simple process. After completing the process and reinstalling the Skype App, I tried a test call. t finally worked. I am not sure what the problem actually was, but the process of resetting the Kindle corrected what ever was wrong.

gett
Casual Adventurer
Kudos: 2
Posts: 7
Registered: 13-03-2012
Message 10 of 11 (113 Views)
Reply

© 2014 Skype and/or Microsoft. The Skype name, associated trade marks and logos and the "S" logo are trade marks of Skype or related entities. Use of this website constitutes acceptance of the Terms of Use and Privacy and Cookie policy.

No emergency calls with Skype
Skype is not a replacement for your telephone and can't be used for emergency calling