We to purchased the RTX DUALphone 3088 recently from Chat and Vision after seeing it was promoted on the SKYPE site. I assumed due to the fact that SKYPE have put their name to this product and also promoted on their site Chat and Vision there would have been some quality control checks done.
When we opened the box and started the phone up, there was a black line through the centre of the display which obscured the numbers and names. So I instantly contacted Chat and Vision to ask them to replace the handset as it was brand new.
I was told I would be required to complete the application for assessment form, repackage the product and send it back for assessment even though I had already supplied photos of the issue.
I requested they replace the faulty item as it was less than 24hrs old and that they cover the cost of sending the damaged product back from Australia to Hong Kong via recorded delivery.
I was informed by Chat and Vision that they would NOT cover any postage, nor would they replace the item.
I am exceptionally upset with the lack of concern or service from Chat and Vision and would never purchase anything from them again. But I am even more disappointed in the SKYPE company as they are promoting a company that clearly doesn’t have any customer service not do they show and duty of care to their shared clients. And we have come to expect more from the SKYPE name.
