13-03-2012 10:38 - last edited on 06-11-2012 15:15 by cathy2981
I got a message today from Hong Kong that they are aware of the problem and also from Skype:
Please be informed that Skype users in certain regions may have sign-in problem using Dualphone 3088. Skype is currently checking their servers. And we are waiting for their further update.
You can click this link to view Skype’s announcement: http://heartbeat.skype.com/2012/03/skype_certified
If you have further queries, please contact us.
Customer Support Officer
RTX Products Hong Kong Ltd
*edited for privacy*
By the way I did signed in last night at 5 AM and it worked for two minutes, so I hope Skype is working hard to fix this problem.
Let us hope they fix it soon .
As I said in another part of the forum, going by past performance this is a Skype software issue and nothing to do with the handsets. I and my daughter both have the same problem (in different countries!) using the older Netgear SPH200D dualphones (much better than the newer RTX Dualphone, having tried both). The deafening silence from Skype since yesterday is also pretty much par for the course. Last time it took several days for the issue to be dealt with by Skype. It arose as a result of the Skype engineers fooling around with their software and not properly taking into account dualphone users. Since it is only about 6 months since the last time this happened, expect the same again later this year, no doubt.
same for me. red light on skype box. I have a dial tone, but can't dial or receive calls. any ideas out there? have done the usual - on/off, switched cables, etc. darn skype support!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
HI! Well I dont use the Panasonic but the RTX 3088 which anyway is not a good phone as the sound is very poor, but for the rest its working ok. Now I use a VoipVoice phone and the sound is normal as if you were talking on a normal phone, I never use the RTX anymore because of the very poor sound. Now I installed Spype on my smartphone and it works also very well, and also with the video!
Sorry but I cannot help you! Try to reinstall Skype, maby that might help, I did it also one time and than after everything was ok! Signing out and reinstall completely, you want lose much, just your latest converstions! Good luck and let me know, kind regards, Wasili
My RTX 3088 Dualphone was displaying "No IP address" for a couple of days before I notice it. I left it thinking it would correct itself but after a couple more days it still displays the same so I sign out and sign in. Now it seems to be signing in permanently. Can anyone help?
I had the same issue with the RTX Dualphone 3088 and I succesfully contacted RTX support! They suggested to downgrade the firmware from version 250 to 245 and now all is back working! Menu- Settings - Advanced - Firmware update - All Firmware vers - Version 245.