Re: Never ordering off ChatAndVision.com again

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Never ordering off ChatAndVision.com again

I ordered a headset from Chat and Vision 2 weeks ago, which I'm assuming has some partnership with Skype, and they have no trace of my order. I even received a confirmation email (see screenshot) from them saying it was upgraded to priority shipping. I just got off chat support with Skype and they said they have no record of my order.

 

I'm really disappointed with Skype, I expected them to have a more reputable hardware partner than Chat and Vision, which presumably operates overseas hasn't even updated their website footer in 2 years (lol). I personally will never order another product through Skype, and will just go to Best Buy or FutureShop.

mm04xl
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Registered: 06-11-2013
Message 1 of 9 (972 Views)

Re: Never ordering off ChatAndVision.com again

Hello,

I have requested C&V to contact you as soon as possible.

SKYPE STAFF MODERATOR & BETA TESTER
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I recommend that you always run the latest software version: Windows & Mac

If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.
NormanM
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Message 2 of 9 (959 Views)

Re: Never ordering off ChatAndVision.com again

Hello,

You have now been contacted by C&V.

SKYPE STAFF MODERATOR & BETA TESTER
TIME ZONE - US EASTERN - PHILADELPHIA PA USA - UTC MINUS 5 HOURS

I recommend that you always run the latest software version: Windows & Mac

If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.
NormanM
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Registered: 24-06-2011
Message 3 of 9 (902 Views)

Re: Never ordering off ChatAndVision.com again

Thanks, but it has now been 2 days and still, nobody can tell me where my headset is.

mm04xl
Novel Adventurer
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Registered: 06-11-2013
Message 4 of 9 (881 Views)

Re: Never ordering off ChatAndVision.com again

Hello,

I'll forward your comment to C&V.

SKYPE STAFF MODERATOR & BETA TESTER
TIME ZONE - US EASTERN - PHILADELPHIA PA USA - UTC MINUS 5 HOURS

I recommend that you always run the latest software version: Windows & Mac

If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.
NormanM
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Registered: 24-06-2011
Message 5 of 9 (829 Views)

Re: Never ordering off ChatAndVision.com again

I just opened a new thread myself about the exact same topic.  Sorry, I am new to the community and should actually have continued this. 

No, ChatAndVision is not going to get my money, I am going to do everything in my power to prevent that, but what is really sad is that I'm not going to get the handset I so need for my work.  It is unbelievable that a company the size of Microsoft would put its reputation in the hands of some joint out of God-knows-where.  It's 2013 and you're telling me you can't find someone reliable enough to assemble a handset and ship it to hundreds of millions of people all over the world?

alxalm
Novel Adventurer
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Registered: 18-11-2013
Message 6 of 9 (821 Views)

Re: Never ordering off ChatAndVision.com again

Ya it's pretty ridiculous. Skype is basically just telling me it's not their problem, and they have really poor coordination and communication with their hardware suppliers.

mm04xl
Novel Adventurer
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Posts: 4
Registered: 06-11-2013
Message 7 of 9 (804 Views)

Re: Never ordering off ChatAndVision.com again


mm04xl wrote:

Thanks, but it has now been 2 days and still, nobody can tell me where my headset is.


Hello,

You have now received further advice from C&V.

SKYPE STAFF MODERATOR & BETA TESTER
TIME ZONE - US EASTERN - PHILADELPHIA PA USA - UTC MINUS 5 HOURS

I recommend that you always run the latest software version: Windows & Mac

If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.
NormanM
Staff Moderator
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Registered: 24-06-2011
Message 8 of 9 (678 Views)

Re: Never ordering off ChatAndVision.com again

Hello, i bought this voucher and Chat and Vision took my money from my credit card on jan 7th after the order was placed on 31 dec 2013.

so now i m out of that.

i am angry because there is no response from them.

why are they taking care for the gift cards from skyps own website?

its incredible!!

i paid money for nothing and the companies dont care at all.

chatandvisionxx
Novel Tourist
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Registered: 21-01-2014
Message 9 of 9 (472 Views)
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