GE - SKYPE - Dect 6.0 Cordless phone doesn't compl...

Welcome to the Skype community. To get started please read our short welcome post. Thanks!
Reply

GE - SKYPE - Dect 6.0 Cordless phone doesn't complete skype out calls

Hi,

 

Two days ago, my skype phone model "GE - SKYPE - Dect 6.0 Cordless phone" stopped to complete calls. Weirdly skype (PC version) was with the same problem that day.

The call rings but when the other side answer, both sides can't hear nothing.

Today PC version is working normally however GE phone doesn't work anymore. I have tried other land numbers, but it doesn't work, people get the phone, but we can't hear each other.

 

I'm wondering if this kind of cordless skype phone has a expiration date of usage, even if is an old phone I believe that Skype should give support for this products. 

 

Coincidence or not, Skype has just announced a new GE cordless phone (GE Digital Cordless Expandable Telephone) 

 

I'm posing here because I can't find any other place to contact skype. 

 

0 Kudos
vessosa
Novel Tourist
Kudos: 0
Posts: 1
Registered: 04-09-2011
Message 1 of 7 (2,614 Views)

Re: GE - SKYPE - Dect 6.0 Cordless phone doesn't complete skype out calls

Have you tried taking out the batteries of the phone to force a reset and relog into skype?

Have you updated the phone to the newest software? Have you reset your router and modem?

 

Try all those first. My old Dect 6 is still working fine but any time I have had an issue one or all of those steps has always got it going again.

0 Kudos
eternalrover
Casual Adventurer
Kudos: 2
Posts: 14
Registered: 10-09-2011
Message 2 of 7 (2,591 Views)

Re: GE - SKYPE - Dect 6.0 Cordless phone doesn't complete skype out calls

I was having problems with mine after using it for about 2 years without any problems. It kept reshowing the intro screen over and over every time I would take it out of the dock. So I gave it to my kids as a play phone having left it for dead. Today was cleaning up their toys and it was laying in the middle of the living room floor and because I really miss it and I figured "Why Not?", decided to try it again. Pulled out the dock, set it up, put the batteries in...same thing. So I grabbed a new set of rechargeable AAA's and popped them in...DOH! Works fine! I can't believe my kids (4 and 6 now) didn't destroy it! It's an extremely tough little phone, and I couldn't be happier that it's working again. This little phone is a tank; it's been dropped, kicked, left outside overnight (more than once), thrown in the toy chest and taken back out numerous times, and who knows what else (chewed on?). Now I'm going to have to explain to my kids why they can't have their play phone back! Aaron
0 Kudos
Lectrik
Casual Tourist
Kudos: 0
Posts: 1
Registered: 20-10-2011
Message 3 of 7 (2,501 Views)

Re: GE - SKYPE - Dect 6.0 Cordless phone doesn't complete skype out calls

I thought I was in the same boat - initially the phone was working fine, then I couldn't complete some calls - I thought it was just toll free calls.  Now I come to realize that the first few calls worked fine, because the phone loaded my numbers from my skype account (they already had the +1 in front of the number) - my problem is a result of not dialing the +1 with my number.  As a result, the phone acts like it's making a call, but nothing results, no ring, no connection.  Good Luck All.

akchung1
Novel Adventurer
Kudos: 1
Posts: 2
Registered: 03-11-2011
Message 4 of 7 (2,458 Views)

Re: GE - SKYPE - Dect 6.0 Cordless phone doesn't complete skype out calls

Same here. The phone is crap. I tried to reset the phone and it never ends. Now it's more than 14 hours waiting to get the reset finished without any result. The failure came all alone. Nothing change from my side, simply I stopped hearing the other part and the other part had the same issue with me. I have resetted the phone... and fully broken.  I tried to remove the batteries before with the same result. 90€ phone wasted... Thanks skype, you got me ¬¬

0 Kudos
jcantos
Novel Tourist
Kudos: 0
Posts: 1
Registered: 20-11-2012
Message 5 of 7 (1,627 Views)

Re: GE - SKYPE - Dect 6.0 Cordless phone doesn't complete skype out calls

Hi, jcantos, and welcome to the Community,

 

I am checking into this on your behalf.

 

Best regards,

Elaine

__________________________________________________________________________________________________
If a reply answered your question, please click on the "Accept as Solution" button so others following in your footsteps can find what works! If anyone helped you, you can show your appreciation and thanks by clicking on the "Kudos" button!

Good reads: Devise good passwords, stop password attacks
and basic rules for online safety.
One more! David Pogue's How To Get Hacked in 5 Exciting Steps.
Please review and consider ... Benefits of frequent upgrading
Please, send Private Messages only upon request.
0 Kudos
Elaine
Moderator
Moderator icon
Kudos: 1257
Posts: 7534
Registered: 08-08-2011
Message 6 of 7 (1,618 Views)

Re: GE - SKYPE - Dect 6.0 Cordless phone doesn't complete skype out calls

Hi jcantos,

 

Please be assured that your GE Phone is covered under a 12 month warranty and if the unit is deemed as defective, eBuyNow will reship them a new unit at no cost.

 

Before taking further steps please allow us to give you this troubleshooting to see if we can help you with your problem. Please ensure that the handset is within range of and linked to the base station. This is necessary for the telephone to charge.

When you put the handset into the charging cradle, you should see the following:

1. Charge indicator (RED LED) will light up permanently until the handset is lifted out of the charging cradle.
2. Handset initially displays "charging" within several seconds when the battery is low.
3. Handset will display scrolling battery icon for charging.

Please let us know the following:

1. Is the RED LED always off? Check if the handset charge pin really contacts to the charge cradle spring, as well as to verify if the sub-adapter connection is loose or not.
2. Is the battery not installed well? The handset will display "no battery".  Disconnect and re-connect the battery pack into your phone.
3. Does the handset display "charging"? Wait a few minutes.  If the handset starts to enter into stand by mode with the scrolling battery icon, the handset can be charged up.
4. Does the battery icon on the phone indicate battery low, but when put in the charger, indicates battery is fully charged?
5. Have you managed to successfully make a call from the handset?
6. Is the indicator light on of your base station?

The more information you can provide us with, the better we can assist you.

If you already went over the above and are still having problems, please contact our eBuyNow's Support team by visiting ebuynow.info/en/contact/  (add the http:// as this forum does not allow hyperlinks)  and one of our agents will gladly assist you.

Best,

eBuyNow.Support.Pro

0 Kudos
eBuyNow_PRO
Reliable Adventurer
Kudos: 6
Posts: 154
Registered: 20-10-2011
Message 7 of 7 (1,614 Views)
Reply

© 2014 Skype and/or Microsoft. The Skype name, associated trade marks and logos and the "S" logo are trade marks of Skype or related entities. Use of this website constitutes acceptance of the Terms of Use and Privacy and Cookie policy.

No emergency calls with Skype
Skype is not a replacement for your telephone and can't be used for emergency calling