GE 31591 voicemail delay always 60sec [ Edited ]

[SockPuppet]

UPDATE:  I have been able to get the thing to do a voicemail!  In the settings, I had to tell it to forward voicemail instead of the option with my Skype voicemail.  It made no sense at all to me.  I don't know why GE support didn't suggest this -- they just told me it was Skype's problem and to call them!  Anyway, I haven't had time to get upset about whether the delay is too long or short, because I'm just excited it's doing voicemail now at all.

My existing contact list still hasn't populated, though ... ONE contact has appeared, for some reason, and no others.  Very strange.

original post:

So Skype emailed me an ad for this great phone at a great price, and I ordered one right away.  Today, the phone arrived.  I'd be THRILLED if it picked up after 60 seconds, or 15 seconds, because it doesn't seem to do Voicemail at all.  It rings and rings and rings, and then it HANGS UP ON the caller, and leaves them with a busy signal.

I spent hours on the phone today, with GE saying it's Skype's fault and Skype saying it's GE's fault.  But I know where the fault lies in my case.

This thread is ... a year old?  Longer.  Skype knows all about the issues with this phone.  And yet Skype emailed me an ad for it.  So regardless of which company changed their software or firmware (support from the two companies blamed each other, and there's no way for me to tell what's what), it is Skype's fault that they convinced me to buy this thing that they already knew is messed up.

Furthermore, my phone isn't populating its contact list with my account's Skype contacts.  Both companies blamed each other for this one, too.  I guess I'll go look for a thread about that -- the GE guy said that issue had been ongoing for months.  But you know, the ad from Skype didn't mention that, either.

Right at this moment, I find myself wondering if notifying people that I have a new phone number and switching to a competing phone service that doesn't even charge might be my solution to this inexcusable situation.  I don't like to do business with companies that treat their customers this way.  Maybe I'll cool off after a while, but right now I feel like contacting Consumer Reports and siccing Nader on them.

[eBuyNow_PRO]

Hi SockPuppet,

The GE 31591 Skype cordless phone, as with most other Skype enabled devices has a 200 contact capacity. If your Skype account has more than 200 contacts, the GE 31591 will not allow any contacts to download. If your Skype account has 200 or less contacts and still has trouble downloading, check for updates and ensure your GE 31591 has up to date firmware. See pages 59 and 60 in the GE 31591 user’s guide. If you don’t have a user’s guide, you can download one from here:

http://www.gephones.com/support/product-users-guides/. 

If this is the first time you are signing into your Skype account on your GE phone, allow 30-60 minutes for your contacts to download onto your phone and do not use it until  the download is complete.  Also ensure that your internet connection is not interrupted during this process.

If you purchaed your phone from eBuyNow, you are covered under their 12 month warranty and eBuyNow will ship you a new phone if yours is deemed to be defective.  For any support needs, please create a support ticket by visiting http://ebuynow.info/en/contact/ and one of eBuyNow's agents will be happy to assist you.  Ensure you white list email "info@ebuynow.com" as you will be sent an email notification once your support ticket has been answered and this will avoid that email from losing itself in your SPAM or TRASH folder.

Hope you found this information helpful.

Happy Skyping!

eBuyNow Support Pro