Re: GE 31591 Phone - caught between Skype and GE.

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Re: GE 31591 Phone - caught between Skype and GE.

Hi, 

When I attempt to charge this phone, the cradle red light is on but "animated charging indicator" does not come on at all.  Any suggestion or help, please.  

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J_skype
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Registered: 26-07-2012
Message 11 of 16 (650 Views)

Re: GE 31591 Phone - caught between Skype and GE.

Dear apln2911,

 

As you mentioned that you tried signing in with your wife's Skype account and it worked fine, we would like to assist you further via our support center, please contact our eBuyNow's Support team by visiting http://ebuynow.info/en/contact/ and one of our agents will gladly to assist you.

 

Please include your order number and refer to this discussion.


Best,

eBuyNow.Support.Pro

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eBuyNow_PRO
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Registered: 20-10-2011
Message 12 of 16 (620 Views)

Re: GE 31591 Phone - caught between Skype and GE.

Hi J_skype,

 

Please be assured that your GE Phone is covered under a 12 month warranty and if the unit is deemed as defective, eBuyNow will reship them a new unit at no cost.

 

If you are having issues with charging the battery of your Digital cordless Expandable telephone, please ensure that the handset is within range of and linked to the base station. This is necessary for the telephone to charge.

When you put the handset into the charging cradle, you should see the following:

1. Charge indicator (RED LED) will light up permanently until the handset is lifted out of the charging cradle.
2. Handset initially displays "charging" within several seconds when the battery is low.
3. Handset will display scrolling battery icon for charging.

Please let us know the following:

1. Is the RED LED always off? Check if the handset charge pin really contacts to the charge cradle spring, as well as to verify if the sub-adapter connection is loose or not.
2. Is the battery not installed well? The handset will display "no battery".  Disconnect and re-connect the battery pack into your phone.
3. Does the handset display "charging"? Wait a few minutes.  If the handset starts to enter into stand by mode with the scrolling battery icon, the handset can be charged up.
4. Does the battery icon on the phone indicate battery low, but when put in the charger, indicates battery is fully charged?
5. Have you managed to successfully make a call from the handset?
6. Is the indicator light on of your base station?

The more information you can provide us with, the better we can assist you.


You can always submit a ticket via our Support Centre visiting: http://ebuynow.info/en/contact/ and one of our agents will be happy to assist you.

 

Best,

 

eBuyNow Support Pro

 

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eBuyNow_PRO
Reliable Adventurer
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Posts: 154
Registered: 20-10-2011
Message 13 of 16 (618 Views)

Re: GE 31591 Phone - caught between Skype and GE.

Hi rimaggio,

It seems that you need to register your country and area code in your handset, please follow these steps:
• Press the MENU softkey
• Scroll to SETTINGS, and then press the Select softkey
• Scroll to ADVANCED, and then press the Select softkey
• Scroll to COUNTRY, and then press the Select softkey
• Scroll to your country, and once on it, press the Select softkey
• Your display will now show CONNECTING…then SUCCESSFUL

Once you have registered your country on your handset, you can now set your area code by following these steps:
• Press the MENU softkey
• Scroll to SETTINGS, then press the SELECT softkey
• Scroll to REGULAR CALL, and then press the Select softkey
• Your display will show RETRIEVING INFORMATION
• Scroll to AREA CODE, and then press the Select softkey
• Enter your area code and include the 0 if there is one at the start of it, and press the OK softkey

If the steps above do not solve your problem, no worries, please contact us via our support center visiting: http://ebuynow.info/en/contact/ to assist you further.

Remember that your GE Phone is covered under a 12 month warranty and if the unit is deemed as defective, eBuyNow will reship them a new unit at no cost.

Best,

eBuyNow Support Pro

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eBuyNow_PRO
Reliable Adventurer
Kudos: 6
Posts: 154
Registered: 20-10-2011
Message 14 of 16 (616 Views)

Re: GE 31591 Phone - caught between Skype and GE.

Dear Sir,  actually I bought the phone GE 31591 with Amazon, so I don´t have an eBuyNow_PRO order, but I have an Amazon´s one.  Should I use Amazon´s order number?

 

Kind regards,

 

Apln2911

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apln2911
Casual Adventurer
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Registered: 02-09-2012
Message 15 of 16 (594 Views)

Re: GE 31591 Phone - caught between Skype and GE.

Hi apln2911,

 

Yes, please use your Amazon's order number to contact us via our support center and we will be happy to assist you.

 

Thanks!

 

eBuyNow.Support.Pro

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eBuyNow_PRO
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Registered: 20-10-2011
Message 16 of 16 (581 Views)
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