Freetalk Connect me adapter reboots during calls

Welcome to the Skype community. To get started please read our short welcome post. Thanks!
Showing results for 
Search instead for 
Do you mean 
Reply

Re: Freetalk Connect me adapter reboots during calls

Ok, I've now reconfirmed that the call drop occurs without the local landline being connected.  Happened at 10 minutes 45 seconds.

 

The only connections are the phone and the internet so I don't think the problem relates to other phones/devices on the same line.

 

As to a replacement being quicker: it took 3 weeks to get the first device so maybe not.

 

 

 

dkr
Casual Adventurer
Kudos: 1
Posts: 9
Registered: 07-11-2011
Message 21 of 53 (537 Views)

Re: Freetalk Connect me adapter reboots during calls

Simon,

 

There seems to be a pattern emerging. I talked to my wife and she stated the the adpater rebooted just after she dialed a call and it started ringing. This is the same way it happenned to me after the software was updated to 1.0.5.6

 

Hope this helps.

RayG
Casual Adventurer
Kudos: 1
Posts: 13
Registered: 23-10-2011
Message 22 of 53 (534 Views)

Re: Freetalk Connect me adapter reboots during calls

Please confirm if it actually rebooting (green light -> no light -> red light -> blinking green -> solid green), rather than just dropping the call.

 

/Simon

SimonW
Staff
Staff icon
Kudos: 8
Posts: 137
Registered: 29-06-2011
Message 23 of 53 (523 Views)

Re: Freetalk Connect me adapter reboots during calls

There are 2 senarios

 

1) Place the call , while phone rings the Call drop, no sound when it does, The phone shows no line available , I look at the adapter and it is rebooting ....red ight, green blinking, solid green

 

2) Place the call, the phone rings, then after several rings I get the skype hang up sound, no reboot. I place the call again.

 

I dont know if this is helping or confusing things. I sent an email to free talk as well.

RayG
Casual Adventurer
Kudos: 1
Posts: 13
Registered: 23-10-2011
Message 24 of 53 (517 Views)

Re: Freetalk Connect me adapter reboots during calls

I think following up with Freetalk is the best approach - you may have a faulty unit.

 

/Simon

SimonW
Staff
Staff icon
Kudos: 8
Posts: 137
Registered: 29-06-2011
Message 25 of 53 (513 Views)

Re: Freetalk Connect me adapter reboots during calls

I have a freetalk connect me and it is working great for me.   So I highly recommended it to my nieghbor.   He is on a different ISP and than me but has a good connection with a low ping etc.  Now he is having the trouble of it rebooting similiar to the other posts.  His software version and mine is the update 1.0.5.6.   I thought he may have gotten a defective unit so I swapped mine for his and did a factory reset.   Again mine works perfect and his reboots so it's not the freetalk hardware.   He has tried a corded phone instead of his vtech cordless and still has the problem.   So what is left?   The software version not working with some setting on his local network router or his ISP?   I've contacted freetalk support twice but after several days no response from support.    After highly recommending the device to him as well as a magazine article I wrote recommending the device, I now hate to tell him to return it and reconnect his local phone line again.    Please help give some troubleshooting direction on this.   Thank you   

dreamhill
Casual Adventurer
Kudos: 0
Posts: 13
Registered: 30-08-2011
Message 26 of 53 (497 Views)

Re: Freetalk Connect me adapter reboots during calls

Hi - there are now several issues mixed up in this thread - better to start a new one. Please confirm if it really is rebooting (lights changing colour etc.) or dropping the call? Freetalk support can get very busy at times but I am sure that they will respond to you.

 

/Simon

SimonW
Staff
Staff icon
Kudos: 8
Posts: 137
Registered: 29-06-2011
Message 27 of 53 (485 Views)

Re: Freetalk Connect me adapter reboots during calls

Thanks for getting back to me Simon.   Unfortunately support must be very busy as its been several days now with no response.   To confirm regarding the rebooting issue as others have stated.    The green goes to red and disconnects the call and in a 1 to 5 mins it flashes green then solid green and then the line is available again.   When an incoming call happens this happens as well.   It is not a consistent pattern with this.   A hard reset has been done and the lastest software updated.   The router is a Linksys E1000 by Cisco and the internet connection ping is 12ms  4mbps down and 3mbps up approximately.  The Freetalk connectme is plugged into a UPS for power and the phone is a vtech cordless phone.   Any suggestions to resolve much appreciated.   Thank you.

dreamhill
Casual Adventurer
Kudos: 0
Posts: 13
Registered: 30-08-2011
Message 28 of 53 (475 Views)

Re: Freetalk Connect me adapter reboots during calls

This device is completely unreliable. If I make a skype to skype call with my pc- no problem, skype to landline through my pc- no problem. I use this device- within a few seconds it disconnects and I get dial tone- My information is below.

  

Current firmware version 1.0.5.6, last updated on 11-14-2011. From time to time the firmware of your device may be upgraded.

Hardware Version

0.4.us

fabdelkader
Novel Adventurer
Kudos: 0
Posts: 4
Registered: 09-11-2011
Message 29 of 53 (460 Views)

Re: Freetalk Connect me adapter reboots during calls

I'm not proposing this as a solution - but are you able to try a different telephone with the device and see if you get the same result?

 

/Simon

SimonW
Staff
Staff icon
Kudos: 8
Posts: 137
Registered: 29-06-2011
Message 30 of 53 (447 Views)
Reply

© 2014 Skype and/or Microsoft. The Skype name, associated trade marks and logos and the "S" logo are trade marks of Skype or related entities. Use of this website constitutes acceptance of the Terms of Use and Privacy and Cookie policy.

No emergency calls with Skype
Skype is not a replacement for your telephone and can't be used for emergency calling