Please help: Can't access your microphone and soun...

Welcome To get started please read our short introduction.
Showing results for 
Search instead for 
Do you mean 

Please help: Can't access your microphone and sound card

Dear all,


I think this question have been surfaced many times, but after searching for answers sometime, I just have to post again.  So bear with me. 


Machine: Lenovo ThinkPad Edge E220s

Purchase date: October 2011

Description: Laptop

Audio: Internal Microphone (Conexant 20671 SmartAudio HD)

Speaker: Speakers (Conexant 20671 SmartAudio HD)

             - In English, that is the internal speaker.

OS: Windows 7 Home Premier 64 bit


           - In English, that is the most up to dated version


When I try to call the Echo / Sound Test, after hearing the lady says hello, I see a message box comes up:

  • Microphone tab has a red exclamation mark.
  • Speaker tab has a read exclamation mark.

In each tab, there is "Can't access your sound card" message. Sometime I see another small box at the bottom right saying "No microphone detected."


What I have done

1) Tools -> Options -> General -> Audio settings

For Microphone and Speakers, I have uncheck the auto adjust settings.

Restart Skype. Do the "Echo / sound test" and same thing. No detection.


2) Edit AppData\Skype\shared.xml

[ Edit: It seems like the editor here does not like the percent sign before and after the AppData.]
a) I make sure the line AGC XML tag has a value of zero (0).
b) I make sure the MicVolume tag is just 100.
Restart Skype. Same thing. Not working.


3) Test out speaker and microphone in the Skype welcome screen.
The speaker always works.
The test on microphone works sometime and does not work sometime.

Help please! I have less than 24 hours to make a very important call over Skype! 

Novel Adventurer
Kudos: 0
Posts: 4
Registered: 17-11-2011
Message 1 of 2 (2,722 Views)

Re: Please help: Can't access your microphone and sound card

I solve the issue. After I have updated the system using Lenovo's own software update, the microphone works! I hate it. I think I have run many many times the Windows update but it does not pick up the Lenovo software.


So solution: Always update your computer system software. If it is a laptop, be sure to use it's own software updater!

Novel Adventurer
Kudos: 0
Posts: 4
Registered: 17-11-2011
Message 2 of 2 (2,713 Views)

© 2016 Skype and/or Microsoft. The Skype name, associated trade marks and logos and the "S" logo are trade marks of Skype or related entities. Use of this website constitutes acceptance of the Terms of Use and Privacy and Cookie policy.

No emergency calls with Skype
Skype is not a replacement for your telephone and can't be used for emergency calling