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Novel Adventurer
LtClout
Posts: 2
Registered: ‎20-01-2012

Video recently stopped working on Samsung Galaxy Tab 10.1

I am using: Samsung Galaxy Tab 10.1 (GT-P7510); stock Android 3.1; WiFi on home network; Skype v2.6.0.95. I purchased this tablet on December 23, 2011. Soon after, I installed the Skype app from the Android market. It worked like a charm, including video calling. However, within the last week or two (current date: January 20, 2012), video calling stopped working. I am an advanced computer user; I have tried several typical troubleshooting strategies (e.g., uninstall/reinstall, check all app and device settings, web search for solutions, consult Skype and Samsung FAQs/blogs/etc., factory reset of device, test on different WiFi networks, test with different Skype contacts, etc.). When I initiate a video call, my camera activates and I can see myself; however, upon connection, the video disappears and neither party can see video -- and the call becomes audio-only. This "bad behaviour" occurs every time; once the problem began, I have had no success with video calling.

 

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Claudius
Posts: 4,706
Kudos: 5,898
Solutions: 366
Registered: ‎22-06-2011

Re: Video recently stopped working on Samsung Galaxy Tab 10.1

Please try stopping Skype and clearing Skype data from Android Settings->Apps->Skype->Clear data. Then restart phone and start Skype app again.
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Novel Adventurer
LtClout
Posts: 2
Registered: ‎20-01-2012

Re: Video recently stopped working on Samsung Galaxy Tab 10.1

Thank you. I tried this and tested it. Still not working. And no surprise: I previously uninstalled and reinstalled Skype and had disabled the application settings restore option. In other words, I did a full/clean uninstall, including settings and data, and then reinstalled -- to no avail. :sad:

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Novel Adventurer
poregan55
Posts: 4
Registered: ‎11-06-2012

Re: Video recently stopped working on Samsung Galaxy Tab 10.1

I have the same tablet and I am running into the same problem. My 88 yr old father-in-law tried calling me yesterday and the same thing happened.So of course I thougt maybe ha had tried to call me withou video. Later on my wife and brother both called me and I had no problem:-. Then today my father-in-law tried again and nothing. He mentioned that he wasable to call my wife with no problms so I'm not sure what i going on.
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