20-09-2011 20:34 - edited 20-09-2011 21:53
I have gone through EVERY step that I can think of to set this up and it's not working!
I have registered my phone, it says registered on the account page, the number is correct but when I try to call out it says that it doesn't recognize the phone number I am calling from and asks me to put in the country code followed by the "hatch" key?? I think that is why it is saying - I don't recognize this word they are calling it. Are they referring to the "pound" key or the "star" key that we call here?
I'm calling from the USA which the country code is 00 + 1+ (864) + 238-**** (my mobile number)...is this correct? When it asks me to put in the country code and then press the "hash or hatch" key, I don't understand which key they are referring to.
I have the skype to go numbers for the people that I want to call in Brazil, no problem. I just can't get past this step to actually MAKE the call!
Can someone please help me with this? I really would like to get this working. This should be a lot easier than what Skype makes it.
How in the world do you get this completed??? PLEASE...can someone from support help?