I couldn't agree more! It is nearly impossible to remove personal information like mentioned in the directions. I can't remove auto-pay, I cannot remove my info from my profile, I cannot cancel my subscription. I have tried a number of times to just delete and l leave so frustrated. I feel like a prisoner to skype. I just want to delete my account. How hard is it to set up a remove auto-pay? Why do I keep getting billed? I am not even sure what I am paying for at this point.